Shipping policy
At Rotten BJJ, we want to get your rashguards and gear to you as fast as possible while keeping shipping costs fair. Please read below for details on processing times, delivery estimates, and other shipping info.
Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. This includes time for quality checks and packing.
You will receive another notification when your order has shipped, along with a tracking number so you can follow your package's journey.
Shipping Times
Once your order has shipped, delivery typically takes 10-14 business days, depending on your location and the shipping method selected at checkout.
Please note: processing time and shipping time are separate. Total time from order to delivery is generally:
- Processing: 1-3 business days
- Transit: 10-14 business days
- Estimated total: 11-17 business days
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive this email.
Delays
While we do everything we can to ship orders on time, delays can occasionally happen due to high order volume, holidays, weather, customs processing (for international orders), or carrier issues. We appreciate your patience and will do our best to keep you informed if there are any significant delays with your order.
International Shipping
(If you ship internationally, mention here: countries you ship to, that customers are responsible for any customs fees/duties/taxes, and that international transit times may be longer than the standard 10-14 business days.)
Incorrect Shipping Addresses
Rotten BJJ is not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping address at checkout. If you notice an error, contact us immediately at hello@rottenbjj.com — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
Rotten BJJ is not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us at hello@rottenbjj.com so we can assist however we can.
Questions?
If you have any questions about your order or our shipping policy, contact us at: hello@rottenbjj.com